Vacancy

Recruiter
Ruslana Murha
Recruiter
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Senior Account Manager

We are seeking an ambitious and experienced Account Manager to join our team.

You will actively engage with C-level executives and key decision-makers to identify customer needs and pains and convert them into opportunities. You will negotiate and execute growth contracts that align with customer goals.

Requirements:
  • 5+ years of experience in the IT industry in relevant positions (Delivery Manager, Sr.Project Manager, Business Development Manager);
  • Fluent in written and spoken English;
  • Excellent communication and presentation skills;
  • Client-focused approach to work: vital customer service and interpersonal skills for dealing with different types of clients;
  • Negotiations skills.
Responsibilities:
  • Responsible for finding ways how to increase the team (Identify upsell, cross-sell, and renewal opportunities);
  • Regularly ask for feedback from customers to make sure that we are providing exemplary service;
  • Regularly provide customer feedback on team members;
  • Every 6-12 months review rates for engineers;
  • Gather feedback (by interview, live meetings) about the team and company from customers;
  • Discuss plans with customers;
  • Service update (from TA to DT OR from DT to PD);
  • Help to organize the CSAT report and ask for references for Clutch;
  • Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs;
  • Meet regularly with other members of the team to discuss progress and find new ways to improve business;
  • Generate progress reports (QBRs) to give to clients and higher-ups within the organization.
What we offer:
  • 18 Working days of annual paid vacations, available from the start day;
  • 10 Working days of paid sick leave annually;
  • Extra vacation days for long-lasting cooperation;
  • Marriage and Parenthood Package;
  • Compensation for sports activities (up to 6000 UAH\year);
  • 50% cost compensation for attending courses for self-development;
  • Internal University (Tech Communities, Leadership program, corporate library, Udemy courses, etc.);
  • English training courses (twice per week + Communication Course, Grammar Course, Listening Course, practice with native speakers every week, and other activities);
  • Сareer opportunities;
  • Mentoring program;
  • Corporate doctor;
  • Mental Health support;
  • Paying taxes and conducting private entrepreneurs;
  • Internal Referral program;
  • Corporate events;
  • Opportunity to take part in company volunteering activities.