USA
Account Manager
As the Account Manager, you will be responsible for managing the client relationship, driving business development, and increasing account revenue through targeted strategies. You will act as a trusted advisor to a client, leveraging deep FinTech expertise to identify new opportunities, solve complex challenges, and align our services with the client’s business objectives.
Your primary goal will be to foster long-term client loyalty and accelerate business growth.
Requirements:
- Solid understanding of IT consulting, software development concepts, industry regulations, and best practices.
- Proven experience in consultative sales or customer management, with a focus on driving account revenue growth within enterprise or large ISV clients.
- Excellent communication, negotiation, and presentation skills, with the ability to articulate complex ideas and strategies clearly and effectively.
- Experience in working with diverse, multi-cultural, and geographically dispersed teams.
- Strong ability to build trusted relationships with clients, influence decision-making processes, and collaborate across executive and operational levels within both IT and business environments.
- Experience or education in the fintech and wealth management domain is a plus.
Responsibilities:
- Drive business development initiatives, identify new opportunities within existing client(s), and meet sales, booking, and billing targets.
- Create and maintain an Account Development Plan to outline a strategic approach based on a thorough understanding of the client’s pain points and objectives.
- Foster and deepen relationships with key decision-makers to increase account revenue and expand wallet share.
- Build credibility and enhance networks and reputation with clients at all levels, including senior technology and business leaders, to implement and execute a robust account growth strategy.
- Leverage personal expertise to identify both the known and hidden needs of clients, clearly articulate the value proposition of Sombra’s services, and confidently present compelling reasons to secure the customer’s buy-in.
- Act as the customer advocate, collaborating across functions to strengthen relationships – work closely with account executives on new portfolio additions, lead customer account development activities, and liaise with partner teams and service teams to align on business goals, project objectives, and success metrics for seamless collaboration.
- Ensure high client satisfaction by achieving outstanding NPS scores, monitoring satisfaction levels at every stakeholder interaction, and initiating actions to enhance overall customer experience.
