Vacancy

L2 Support Engineer

It is the leading workforce management solution for skilled trades. The main goal is to make it easier for skilled laborers to find work and for companies to find in-demand, trained workers.
The company operates across the solar, wind, construction, defense, and oil & gas industries.

To handle inbound issues that are escalated from operations personnel and customer service. This relieves application development engineers to focus more time on development and L3 support. A Level 2 Support Engineer will develop a broad understanding of the domains within the platform and how a customer interacts with each domain. Strong demonstration of capability in this role can springboard into a product application development engineer or site reliability engineer role in the future.

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Requirements:
  • Computer science related degree or equivalent work experience;
  • Technical background in software development or in customer support;
  • Able to read and understand javascript applications;
  • Able to communicate effectively in English both verbally and in writing;
  • Ability to quickly learn new skills and technologies.
Responsibilities:

Communication:

  • Monitor and respond to service now tickets in a timely manner;
  • Convert on-call tickets into Jira tickets with a detailed explanation of the problem and resolution plan;
  • Create and update technical support documentation;
  • Monitor and respond to service now tickets immediately.

Technical :

  • Escalate issues appropriately;
  • Investigate and fix bugs based on priorities;
  • Manage/support production releases;
  • Provide technical report/status updates for application development leads;
  • Investigate backlog CR’s, refactoring, upgrade frameworks/services;
  • Join application development teams to meet deadlines (new features development);
  • Reduce the burden on the application development team to support production.
What we offer:
  • 50% cost compensation for attending courses and seminars on self-development;
  • Cost compensation for sports activities (6000 UAH per year);
  • Regular Performance Review;
  • Career opportunities;
  • Internal University;
  • English training courses at the office;
  • Annual paid vacation (18 working days);
  • Paid sickness leave (10 working days);
  • Corporate doctor;
  • Yearly Health Check-Up;
  • Corporate events.