Senior Platform Engineer

• 4–6 years hands-on administering Salesforce with ≥1 million records and hundreds of active users, including permission set & role hierarchy design, release management, and org health monitoring.
• A deep understanding of the Salesforce CRM platform, including its architecture, limits, and data security models. Developers should be proficient in using declarative tools and custom code when necessary.

Certifications:
– Advanced Administrator
– Platform Developer 1
– Salesforce Certified Service Cloud Consultant
– Salesforce Certified Agentforce Specialist
– Sales Cloud Consultant

Omni Channel:

• Can configure Omni-Channel routing, assignment rules, and macros.
• 2-3 years’ experience with telephony and Call centers.
• Experience with reports, dashboards, and automations.
• Emphasis on Call Center, IVRs, Reporting, Policy Building, automations, AI Voice, and case-responsive optimization across channels.

Must-Have:

• Data Management and SOQL: Since Salesforce is data-centric, developers must be proficient in SOQL (Salesforce Object Query Language) to query the database efficiently.
• A strong understanding of data modeling, including objects, fields, and relationships, is vital for designing scalable solutions.
• Developers should also be familiar with data migration and management best practices.
• LWCs experience should match.
• DevOps and Agile Methodologies: Familiarity with DevOps practices like continuous integration and continuous delivery (CI/CD) and Agile methodologies is becoming increasingly important for efficient development and faster releases.
• Expert use of flows, formula fields, validation rules, and assignment rules to meet complex requirements without over-engineering.
• Einstein AI Tools: Production-grade experience with Salesforce products, including Service Analytics, Service Intelligence, enhanced chatbots, case classifications. Agentforce Specific Skills:
  Prompt Engineering: Skills in crafting precise and structured prompts to guide AI agents in generating accurate responses.
  RAG Implementation: The ability to implement Retrieval Augmented Generation (RAG) to integrate enterprise data into Large Language Models (LLMs) for relevant context.
  Agent Studio Proficiency: Familiarity with Agentforce studios like Agent Builder, Prompt Builder, Agent Actions, and Testing Center to facilitate agent development and ensure quality.
• Documentation: Creates concise technical documentation, change sets, architecture and data flows as well as release notes, and in-app guidance.

• Communication: The ability to effectively communicate technical concepts to both technical and non-technical stakeholders is crucial. This ensures that project requirements and progress are understood.
• Problem-solving: Salesforce developers need strong analytical and problem-solving skills to navigate complex business requirements and translate them into effective technical solutions.
• Attention to Detail: Precision is important in Salesforce development, as minor errors can lead to significant issues.
• Developers should prioritize writing clean and well-documented code.
• Teamwork and Collaboration: Salesforce development often involves collaborating with other team members, including administrators and business analysts.
• Effective teamwork ensures efficient project execution.
• Adaptability: The Salesforce platform is constantly evolving, so developers need to be adaptable and committed to continuous learning. Staying updated with the latest features and best practices is essential.

We offer:

• Annual paid vacation of 18 working days.
• Extra vacation days for long-lasting cooperation.
• Annual paid sick leave of 10 days.
• Maternity/Paternity leave.
• The opportunity for sabbatical leave.
• Marriage and Parenthood Package.
• Compensation for sports activities (up to 250$ per year) or health insurance covering (70%) — after the trial period.
• Internal education (corporate library, Udemy courses).
• Career development plan.
• English and Spanish classes.
• Paying taxes and managing PE (Private Entrepreneur).
• Technical equipment.
• Internal Referral program.
• Opportunity to take part in company volunteering activities.
• Sombra is a “Friendly to Veterans” award-holder.