Application Support and Maintenance

Sombra’s experienced consultants will work closely with your team to evaluate your current support workflows, pinpoint opportunities for improvement, and craft a tailored strategy for optimization. We equip you with the advanced tools and clear action steps you need to take to achieve your initial business goals.

We help you provide your product’s end-users with instant answers at any time. With Sombra’s technical expertise, you can leverage detailed guides, FAQs, blogs, and detailed knowledge bases for improved user adoption. Additionally, we help you significantly reduce repetitive tickets by implementing custom AI-powered chatbots.

Our team will lift the burden of addressing user queries and optimizing roles and permissions from your shoulders. We ensure that your sensitive data is protected and that your systems run smoothly through routine updates and configuration optimizations without disrupting your business.

Handling advanced issues requires the right, in-depth technical expertise. Sombra’s experts use their extensive knowledge to diagnose, configure, and optimize critical IT components, from server management and database troubleshooting to network security and endpoint setup. We resolve software, hardware, and network issues efficiently, ensuring minimal downtime for your business operations.

When critical systems experience disruptions, our Tier 3 specialists, including architects and engineers, conduct in-depth root cause analysis to fully diagnose and resolve issues at the code and architecture level. We use AI tools to automate ticket workflows, provide auto-responses and updates based on user queries, and analyze customer support actions using data and statistics. With Sombra’s application support services, you access expert-level troubleshooting, root cause analysis, and advanced infrastructure management.