Sombra SMS Messaging Terms & Conditions

Last Updated: 17 Oct 2025

 

Program description

Sombra operates a Customer Care SMS program for one‑to‑one, non‑marketing communications with clients (e.g., meeting scheduling, ticket updates, service notices).

Consent & eligibility

By providing your mobile number for service communications (e.g., during onboarding, in a contract/SOW, or by requesting SMS via email/support) you consent to receive texts from Sombra at that number. You must be the account holder or authorized user. Service is intended for business contacts aged 18+.

Message frequency

Message frequency varies based on your interactions (e.g., a few per month during active projects).

Costs

Message and data rates may apply from your mobile carrier. Charges are billed by your carrier, not by Sombra.

 

Opt‑out / Help

STOP — reply STOP to any message to cancel further texts.

HELP — reply HELP for assistance or contact admin@sombrainc.com.

Opt‑out requests are processed promptly and confirmed by a final message.

Supported carriers & delivery

Delivery depends on your carrier and network. Carriers are not liable for delayed or undelivered messages.

Privacy

See our SMS Privacy Policy for how we collect and use data.

 

Acceptable use

Do not use our SMS channel to transmit illegal, harmful, or confidential third‑party content. We may suspend messaging for abuse or compliance reasons.

Disclaimers & limits

SMS is provided “as is”. To the maximum extent permitted by law, Sombra disclaims implied warranties and limits liability for indirect or consequential damages. Nothing excludes liability that cannot be limited under applicable law.

Governing law

These Terms are governed by the laws of the State of Delaware, USA, with venue in a competent court in Delaware, unless a binding contract with you stipulates otherwise.

 

Contact

Email (support): admin@sombrainc.com

Mail: Sombra Software Inc., 2093 Philadelphia Pike #1758, Claymont, DE 19703, USA

Phone (support): +1 (201) 834-7869

Changes

We may update this policy. Material changes will be posted with a new “Last Updated” date.