•  2 + years experience working in a production support role.
• Knowledge and experience supporting .Net, and Java applications in traditional and modern containerized applications.
• Knowledge of SQL, Splunk, Kubernetes, and VMs.
• Understanding of microservices and APIs.
• Knowledge of monitoring tools: Dynatrace Managed, Catchpoint, Kibana.
• A good understanding of Change / Incident management processes.
• Understanding of or experience in asset management is a plus.
• Detail and process-oriented with a strong ability to troubleshoot systems.
• An interest in learning new technologies in a fast-paced environment.
• Strong communication skills.
• English level from B2 (Upper-intermediate).

1. System Expertise:
   You’ll be the system whisperer, supporting trading platforms’ system software. Web servers, application servers, middleware components—you’ll navigate them with precision.
2. Proprietary System Mastery:
   Your working knowledge of our proprietary systems and processes is your compass. You’ll monitor, analyze, and interpret system notices, ensuring every process hums harmoniously.
3. Issue Resolution Dynamo:
   When glitches arise, you’re the troubleshooting maestro. Analyzing, coordinating, planning – you orchestrate solutions that address issues effectively. Your resolve is unwavering.
4. SRE Practices Champion:
   Resilience is your mantra. You’ll embrace Site Reliability Engineering (SRE) practices, fortifying our systems. Calibrating efforts toward business goals? Consider it your mission.
5. Timely Issue Management:
   Assigned issues won’t linger on your watch. You’ll follow up diligently, ensuring timely resolutions. Escalations? When necessary, you’ll wield them like a seasoned tactician.
6. Job Scheduler Administrator:
   Application jobs? You’re their conductor. Through job schedulers, you’ll orchestrate their routines flawlessly.
7. Collaboration with the Development Team:
   When escalated to L3 support, you’ll collaborate closely with the development team. Issues won’t merely be addressed; they’ll be closed to completion, including root cause analysis.
8. Operations Compliance Guardian:
   Policies and procedures? You uphold them with rigor. Security and audit? Your watchful eye ensures compliance.
9. Project Implementation Support:
   During project rollouts, you’ll provide technical support, ensuring a seamless transition.

Well-being:

• 10 working days of Paid Day Off within an individual year.
• Up to 15 working days of Unpaid days off within an individual year.

Professional Growth:

• Dedicated professional training – 50% reimbursement of the professional training cost.
• Sombra University courses – enjoy a range of learning opportunities through Sombra University. It offers many educational courses, as well as educational lectures on a variety of topics.
• Sombra Around Tech – community attendance – Sombra unites engineers and experts in several areas: Front-end, Back-end, QA, DevOps, and Вusiness Analysis.
• Mentorship program – available on request.
• UDEMY online course platform – stay up-to-date with the latest technologies and programming languages.
• English courses and Speaking Club – attend English classes twice a week in small groups.

Added advantages:

• Work equipment (Laptop, monitor, and small devices compensation).
• Sombra’s referral program
• If you know someone you believe is a good fit for our cooperation, you can recommend them and get a reward
• Public Holidays – celebrate 18 statutory holidays in Colombia.
• Sombra events – Join Sombra’s traditional events (both online and offline).