Ivano-Frankivsk
Kyiv
Lviv
Remote
Ukraine
Hybrid
Remote
Junior Support Engineer
As a Support Engineer, you will collaborate with operational and development teams to support in-house business applications, ensuring reliability, performance, and continuous improvement. You will be responsible for troubleshooting issues, optimizing system performance, and enhancing the user experience by driving proactive solutions.
Requirements:
Must have:
- Strong technology background/relevant experience/ university degree in software engineering.
- Strong written and verbal communication skills.
- English level: Upper-intermediate at least.
- Ability to communicate effectively with business users and technical individuals.
- Ability to read through application logs and determine the source of issues.
- Ability to write technical documentation.
- Understanding the concept of SRE.
Nice to have:
- Experience supporting production applications and demonstrated ability to understand end-to-end systems and processes.
- Experience with Managing Windows Servers and Linux/Unix Servers.
- Experience with Monitoring and Alerting Tools: Pagerduty/ Dynatrace/Elastic Stack/Grafana.
- Experience with containerization tech such as Openshift and Pivotal Cloud Foundry.
- ITIL experience.
- Knowledge of REST/SOAP and web troubleshooting.
- Experience in acting as an application custodian
- Experience scripting in Bash/Shell.
- Experience implementing SRE practices.
Responsibilities:
- Ensure system stability and prioritize continuous improvement efforts using modern DevOps/SRE and cloud technologies.
- Assist with software deployments both during and after hours.
- Coordinate with global team members across the GAM footprint to ensure system issues are fully-resolved.
- Ensure applications supported are compliant with enterprise standards.
- Ensure batch processing is completed (oversight, troubleshooting, issue remediation) and source systems are updated properly to conduct business.
- Create and update support documentation and training on new applications, processes, and system changes.
- Support application health and uptime by setting up and leveraging monitoring and alerting tools.
- Troubleshoot technical application issues and ensure proper handoff from development teams.
- Track and resolve incidents and problems following ITIL standards.
We offer:
- Annual paid vacation of 18 working days.
- Extra vacation days for long-lasting cooperation.
- Annual paid sick leave of 10 days.
- Maternity/Paternity leave.
- The opportunity for sabbatical leave.
- Marriage and Parenthood Package.
- Compensation for sports activities (up to 250$ per year) or health insurance covering (70%) — after the trial period.
- Internal education(corporate library, Udemy courses).
- Career development plan.
- English and Spanish classes.
- Paying taxes and managing PE (Private Entrepreneur).
- Technical equipment.
- Internal Referral program.
- Opportunity to take part in company volunteering activities.
- Sombra is a “Friendly to Veterans” award-holder.
