Services:
Application ModernizationIndustry:
LogisticsLocation:
USAClient since:
2019Wineshipping is a tech-enabled leading third-party logistics provider for alcoholic beverage companies in the USA. In 1998, the company started in the California garage of one of its founders. Now, it is the #1 direct-to-customer logistics partner for alcohol brands in the United States. With a network of 15 warehouse sites in California, Florida, Missouri, New York, and Oregon, Wineshipping can reach 99% of US consumers within two days.
Wineshipping winery clients invest a great deal of time and energy into differentiating their products and providing a premium experience for their consumers. That experience must include delivery, which Wineshipping is responsible for.
Awesome client portal is a self-service tool that helps the company’s clients manage their orders, including: opening orders, tracking packages, redirecting packages, generating reports, changing carrier service, monitoring temperature and adding ice packs, and more. Our client faced three core challenges while working on the portal.
Due to a lack of visibility and modern management tools, client orders were missing and needed accuracy. To correct errors, around 50 people worked in the support department.
Wineshipping used an old technology-based management portal, which service level agreement was 70%.
The technology solution for the client must be released before October 2022. Wineshipping's performance was critical during the critical months of OND (October, November, and December), which drove most sales.
We proposed to the client an engagement model — a dedicated development team. This model involves Sombra and the client sharing responsibilities as follows:
Sombra’s pre-sales team carefully worked out the project’s budget details, including:
We provided the client with a projection for the year ahead.
The dedicated development team of Sombra operates in a location that has a ten-hour time difference with Wineshipping’s base in California, USA. In order to take advantage of the time zone difference, we implemented the best Project Management standards and communication practices.
Our working day across time zones essentially never ends, – Pawel Smolarkiewicz, Chief Experience & Innovation Officer at Wineshipping
Our team put significant effort into supporting the client with a strategic approach to development. We guided them throughout the process and focused on critical elements of the solution, including:
Discover the most promising technological trends that will dominate the market in the next decade
Read moreDue to Sombra’s Team Dedication and proper planning, the new Wineshipping Client Portal was released before October 2022 to manage orders during peak season and has since been improved.
By undergoing a digital transformation, Wineshipping enhanced order accuracy, minimized errors, and shifted customer service towards providing value-added services instead of simply handling customer complaints.
SLA
times faster error correction per batch
on-time shipping
on-time shipping
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