Services:
AI AI and MLIndustry:
Government servicesLocation:
UkraineClient since:
2025Ukrainian citizens faced fragmented municipal service structures and unclear ownership of issues. That’s where Sombra stepped in. Our AI Lab designed an AI assistant that serves as a navigator for a vast range of issues.
Determining whether a problem should be addressed by a municipal company, homeowners’ association, or local administration is time-consuming and confusing. This results in misrouted requests, poorly written complaints, and heavy overload on city hotlines, particularly affecting vulnerable users and people reporting issues outside their home city.
AI Lab designed an AI assistant that processes problem descriptions via text or voice input, classifies the issue and its urgency, identifies the responsible service based on category and geolocation, and automatically generates a well-structured request with relevant contact details. The system was built with a flexible architecture, allowing new categories, services, and locations to be added with minimal effort.
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At Sombra, we believe that clarity is the foundation of successful collaboration. This FAQ section addresses common questions to help you better understand how we work, what you can expect from our team, and how we ensure your project's success. You'll find helpful insights here if you're curious about our processes, security policies, or communication practices. If your question isn’t answered below, don’t hesitate to reach out—we’re here to help!
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Contact us to get all the details regarding your project estimations or read one of our latest case studies to discover how we work through the project’s phase zero.
Contact us to get all the details regarding your project estimations or read one of our latest case studies to discover how we work through the project’s phase zero.
Contact us to get all the details regarding your project estimations or read one of our latest case studies to discover how we work through the project’s phase zero.
