Custom Software Development for an American Flooring Company to Go Paperless
Services:
Backend Development Business Analysis Custom Mobile App Development Frontend Development Managed Delivery Product Design Quality Assurance & TestingIndustry:
RetailLocation:
USAClient since:
2020Our client is a finance management company for people running small and medium businesses.
The platform’s primary objective is to simplify financial transaction processing for small businesses, gig contractors, individual entrepreneurs, and others. It provides a single point of communication through a web/mobile app, where parties can send funds to each other based on direct customer-initiated payments using different payment methods like a payment card, bank account, and the system’s internal balance.
Save costs
Manual data entry by the staff was bloating the budget of their ERP. Basically, people were converting hand-writing into digital data manually, which led to mistakes that resulted in additional costs.
Business process automation
The client wanted to go paperless, reduce overhead costs, get rid of heavy Excel price calculations, and enhance payment processing via Square integration.
Improved customer experience
The client aimed to go paperless, reduce expenses, streamline pricing, and integrate payments with Square.
How We Worked
ERP system development
We assembled a dedicated team of four full-stack developers to support and modernize the client’s enterprise resource planning system, originally developed in Java by a previous vendor. The ERP system was deeply integrated with accounting, CRM, and various third-party systems.
Our responsibilities included:
- Implementing new features aligned with business processes
- Modifying existing features to reflect updated workflows
- Providing ongoing production support
- Modernizing the legacy tech stack using up-to-date tools
iOS applications development
To support business process automation and improve customer experience, the client requested two iOS apps—specifically for iPads, built using Swift.
Our process included:
- Conducting a detailed discovery phase
- Defining functional and non-functional requirements
- Mapping and validating business user flows
- Documenting app integrations and data exchanges
- Defining MVP scope
The Business Analyst worked closely with the UI/UX designer to create wireframes and prototypes based on business needs. The development team then validated these designs for technical feasibility.
Collaborative workflow
To maintain alignment, we conducted:
- Two weekly syncs with the dev team and the client’s CTO
- Two to three additional meetings involving the BA, stakeholders, and CTO, with devs joining as needed
Our BA also introduced a structured requirement approval flow to ensure stakeholder buy-in for every functional element.
Solution
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A modernized ERP system that integrates seamlessly with existing infrastructure and adapts to evolving business needs
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Two fully functional iOS applications tailored to business users, automating routine tasks and improving customer-facing interactions
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A structured development and communication process that ensured consistent alignment, transparency, and delivery precision
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Read moreBusiness Value
Our client achieved their initial goals and met their business needs by eliminating unnecessary paperwork and speeding up business processes.
- Modernization of the client’s ERP system helped our client improve business efficiency and streamline data management, leading to better decision-making and enhanced business performance.
- We’ve successfully delivered both iOS applications.
- Our client achieved a remarkable reduction in business operation costs.
As of now, we continue to work on app improvement and add functionality important for the business. Our business analyst guides the business in improving processes, products, services, and software through data analysis.
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